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Universal Studios COVID Protocols

Updated: Aug 19, 2020

What you need to know before you visit.


What's Open & Ready

Universal Studios re-opened on June 5th following the guidelines set forth by the Center for Disease Control and Prevention. Attendance is carefully managed and controlled to ensure proper physical distancing.


Before You Visit

Screening, spacing, and sanitation are the most important factors in providing a safe experience for their guests. Face coverings and temperature checks, must not have a temperature below 100.4, otherwise you will not be permitted to enter.


In addition to face coverings and temperature checks, guests can expect the following when they visit Universal Orlando:

  • Staggered parking

  • Managed and reduced daily park attendance

  • Managed and reduced attraction ridership, show attendance and restaurant seating.  Some areas and events may remain closed for now.

  • Increased cleaning and disinfection of food locations, ride vehicles, restrooms and other frequent “touch points” that go beyond Universal’s already aggressive cleaning procedures

  • Social distancing practices at all locations through the parks, within attractions and queues and at restaurants

  • Use of virtual lines at select attractions

  • Cashless payments and “no touch” policies where possible


Special Events

Halloween Horror Nights have been cancelled this year, 2020 to be sure guests are appropriately physically distanced for health and safety during this pandemic.


Tickets & Packages: STRESS-FREE BOOKING POLICY

If your travel plans change, we've got you covered. You’ll be able to cancel your hotel stay or vacation package up to 24 hours prior to arrival for a full refund. And your tickets are fully refundable too.

Purchase Dates: June 2–June 30, 2020 Travel Dates: June 2–Aug. 31, 2020


Contact-Free with the Universal Orlando Resort App

To get the latest updates for all things Universal, download the Official Universal Orlando Resort App. Plus, it’s easy to stay connected while you’re here with free WiFi throughout the parks and Universal CityWalk. Access Contact-Free Features:

  • Place Mobile Food & Drink Orders from select restaurants

  • Get a Virtual Line return time

  • Purchase tickets in the app and scan at the turnstile

  • Set up TapTu Pay at Volcano Bay

  • Mobile food ordering

  • Virtual Line

Free download. Data and other charges may apply, check with your wireless provider’s rate plan for details. Learn more about the Universal Orlando Resort App >


For information on CDC guidelines, click here.

You may also visit Universal Studios safety information site at http://www.universalorlando.com/safetyinfo

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